Effective Date: July 7, 2026

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At Apex Operations Group LLC, we provide operations consulting, bookkeeping, custom software development, AI-powered software subscriptions, automation services, and business technology solutions. Because our services include both professional consulting and subscription-based software, different refund and cancellation policies apply.

 

Consulting & Professional Services

 

Our consulting services include, but are not limited to:

• Operations Consulting

• Business Process Improvement

• Bookkeeping

• Financial Process Consulting

• ERP Implementation

• Software Configuration

• AI Implementation

• Business Audits

• Custom Development

• Training

• Strategic Planning

 

No Cancellations

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Consulting services, retainers, projects, and professional engagements may not be canceled unless cancellation rights are specifically outlined in a signed written agreement between Apex Operations Group LLC and the client.

 

Non-Refundable Services

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All deposits, retainers, consulting fees, operational audits, strategy sessions, ERP implementation, software configuration, custom development, and digital deliverables are non-refundable once work has begun or services have been rendered.

 

Contract Governance

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All consulting engagements are governed by the signed client agreement.

Any cancellation rights, refund eligibility, payment obligations, or termination provisions contained within that agreement will control the relationship between Apex Operations Group LLC and the client.

 

Software & AI Assistant Subscriptions

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This section applies to:

• Emma

• Blair

• Ava

• AI Executive Workforce

• SlabFlow

• Apex Estimate

• Any future Apex software subscriptions

 

Customers are encouraged to use the free trial to evaluate our software before purchasing. Because customers have the opportunity to fully evaluate the platform during the trial period, paid subscription fees are generally non-refundable except where required by law or in the case of verified billing errors.

 

Monthly Subscriptions

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Software subscriptions are billed monthly or annually in advance.

Subscriptions may be canceled at any time.

Cancellation prevents future billing but does not generate a refund for the current billing period.

Your subscription remains active until the end of the paid billing cycle.

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Free Trials

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If a free trial is offered, customers may cancel before the trial ends to avoid being charged.

 

Annual Plans

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Annual subscriptions remain active for the full subscription term unless otherwise required by law.

 

Billing Errors

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Duplicate charges or billing errors may be reviewed on a case-by-case basis.

If approved, refunds will be returned to the original payment method.

 

Third-Party Fees

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Fees charged by third-party providers, including payment processors, cloud providers, telecommunications carriers, or integrated software platforms, are subject to the policies of those providers and may not be refundable through Apex Operations Group LLC.

 

Contact

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Questions regarding billing, subscriptions, consulting agreements, or refunds may be directed to:

Apex Operations Group LLC

Website:
www.topapexoperations.com

Email:
info@apexconsulting.net